breaking and entering, one thing that struck me in the research is, you have all your specialties, and of course there's flooding and there's wind damage and everything else, but there's also "crime scene," i saw. that caught my eye. - yes, yeah. - is there a special procedure? - there is. i have one special employee who has trained in that, and he does that, and he has no issues with it, and he is very, very well trained at it, and he does those, yep. - so that in restoration they don't disturb the crime scene. i guess that's the technique. - yeah, a crime scene, and sometimes, unfortunately, people will pass, and they're not found for a little while, and that needs to be dealt with as well, so... we're very compassionate workers, and they go in and do what's necessary to clean that up. - and you see the gamut, really, of human tragedy, because, well, you're just mentioning, somebody dies and it's unknown, undetected, but when a person's house burns down, it can hardly be more tragic than that.